At Silvertrophy UK, we take the greatest care with your order and this includes delivering it to your door safely and on time. We use DPD – one of the UK’s best couriers, and all orders will be tracked, and require a signature upon delivery. We are open for dispatch Monday – Thursday, final cut off for a weekend delivery is 4pm on Thursday. Anything received after this time, will be processed on Monday.
| Service | Explanation | Cost |
|---|---|---|
| DPD Next Day Delivery Orders | Orders will be engraved and dispatched within 1-2 working days. UK Mainland Only |
£7.50 |
| DPD Pre-12pm Delivery | Orders placed before 2pm that day, will be engraved and dispatched the same day, for delivery the following day before 12pm. |
£25.00 |
| Service | Explanation | Cost |
|---|---|---|
| DPD 2 Day Service | Orders will be engraved and dispatched within 1-2 working days.
Delivery is on a 2-day service. |
£25.00 |
At Silvertrophy UK, we take the greatest care with your order and this includes delivering it to your door safely and on time. We use TNT/Fedex – one of the world’s best couriers, and all orders will be tracked, and require a signature upon delivery. We deliver worldwide and are proud to offer the best rates and fast track services, if required. Please email sales@silvertrophy.com, so we can accurately quote you for delivery on your full order.
DISPATCH & DELIVERY TIMES
Delivery will be made during business hours on Monday to Friday and exclude weekends and bank holidays within the UK.
Silvertrophy.com will send you an email or text with the hour time-frame of when DPD will deliver your parcel if you have entered in your email address or mobile phone number at the checkout (UK only.)
We aim to dispatch all plain stock orders same day (cut off time 3.00pm), engraved orders will be dispatched within 1-2 working days.
UK MAINLAND: Next Working Day Delivery
NORTHERN IRELAND, IRELAND, NORTHERN HIGHLANDS, CHANNEL ISLANDS, ISLE OF WHITE & ISLE OF MAN: 2 Working Day Delivery
Pre-12 pm Delivery Extra: Engraved or plain stock orders placed before 2pm will be dispatched from us the same day, with a guaranteed delivery time next day before 12pm.
Please Note: This Pre-12pm Guaranteed Delivery is for UK Mainland customers only.
INTERNATIONAL DELIVERY TERMS
Please note: It is the responsibility of the receiver to pay for the taxes and duties of goods entering your country.
If goods are being ordered from outside the UK, import duties and taxes may be incurred once your goods reach their destination. Silvertrophy.com is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes, Silvertrophy.com is not responsible for damages that are caused by customs inspection.
COURIER DELAYS
Although every effort will be made to ensure your parcel arrives to you on time, Silvertrophy.com are not responsible if the courier service has any delays. If this is the case, we will be informed and then contact you in advance to advise you of the anticipated delivery date.
SAFE DELIVERY
All purchases from Silvertrophy.com are specially packed to protect them from damage. A double layer carton and plenty of chipping padding protects your purchases.
Silvertrophy.com makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we cannot take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer. Deliveries are made by third parties and delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will do our best to keep you informed if any unexpected delay were to arise. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.
COLLECTIONS OR RETURN
Silvertrophy.com does not hold any stock in our registered premises. Therefore, we are sorry but we cannot offer a collection service.
Here at Silver Trophy UK, we understand that on some occasions Trophies & Awards may not be required anymore. Please send an urgent email to sales@silvertrophy.com – within 14 days of your order confirmation.
Due to having over 1000 Awards and Trophies handmade – all the trophies and awards we receive back will have to be inspected. Especially if they are Silver Plated or Nickel Plated Awards. Unfortunately, if there are any finger marks, scratches etc. this means the trophy will have to go back to the manufacturer for refurbishment which means you could incur up to a 40% re-stocking charge. If they are not able to re-sell the award or trophy because the marks and scratches are too deep, unfortunately we will not be able to credit you. Please be aware that is down the manufacturers judgement. Please take this into consideration. We take great pride in our awards, and we will not pass any that have any marks or scratches.
Unfortunately, we are un-able to credit or accept engraved/personalised awards or trophies – only plain stock.
If no refurbishment needs to take place, we will be more than happy to refund the total goods amount to your original payment method.
