Terms and Conditions

All sizes and capacities are approximate.
Silvertrophy.com makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.
UK sales tax (VAT) is not charged on orders exported outside of the EU. Customers are responsible for paying any tax and import duty which may be charged to them by their own country or state.
We have one collection a day by our courier. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.
On engraved goods no responsibility can be taken by Silvertrophy.com for any mistakes made by the purchaser in ordering their goods.
On engraved products all layouts are at the discretion of our expert engravers.

Payment

Silvertrophy.com accepts payment from most major credit and debit cards via our secure online checkout system. Invoices are payable in full by the due date stated on the invoice. In case of late payment Silvertrophy.com has the right to apply an interest charge of 8%p.a. In addition Silvertrophy.com charges a late payment fee up to a maximum of 40 GBP.

Delivery Costs

A delivery charge of £8.99 will apply to all orders delivered to a single UK mainland address. Destinations outside the UK will be calculated at the shopping basket, after your delivery address has been entered.

Stock Availability

Whilst every effort is taken to ensure all items on our website are always in stock, from time to time some items may become temporarily out of supply. If a particular award is in high demand we will need to re-order from our suppliers.

If this becomes the case after an order has been placed we will send an email advising of the length of time this process will take.

Cancellation Policy

The customer has the right to cancel an order within a reasonable period of time from receiving it. All goods must be returned in the same condition as they were received.

Goods that have been engraved by Silvertrophy.com, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's expense and for your own protection we would recommend that you use a recorded delivery service.

Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 15 percent of the value of the order to cover the costs of repolishing, packing and re-shelving awards.

Returns

We must be notified by e-mail of any damaged deliveries or missing items within a reasonable period of the delivery date, otherwise responsibility cannot be accepted for credit or replacement.

Returned goods will be accepted after confirmation by e-mail from Silvertrophy.com. This e-mail will contain details of where to send your returned items.

Goods cannot be returned if supplied engraved. The customer is responsible for the cost of returning the goods and for your own protection we would recommend that you use a recorded delivery service. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 15 percent of the value of the order to cover the costs of re-polishing, packing and re-shelving awards.

Privacy

The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside Silvertrophy.com.

All our customer information is gained by question forms as part of the buying process, we do not use 'cookies' to obtain information without your knowledge.

Any information received by us is used for 2 reasons:

Firstly, to process your order and secondly to help us create a better service and understanding of our customers' needs and requirements.

We will not e-mail you in the future unless you have given us your consent.

Only people subscribing to our newsletter service will get e-mails regarding offers and relevant information. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Complaints

While it is very rare that anyone would wish to complain about the level of service at Silvertrophy.com we like to make it very clear how to do so if you feel you have the need.

Please email us at sales@silvertrophy.com with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within two working days, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you.

Customer Service

Our normal office hours are 9am - 5.30pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.